Job Description

Join our team as a day shift, full-time, PBX, Telecom Operator in Montclair ,  NJ .

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financi al well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

Get to Know Your Team:

• Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees and a 27-bed Emergency Room/Fast Track Unit.

• The Telecom Operator answers phones in a courteous manner, directing individuals to the correct department/individual, and answers any property information questions.
• Answers telephone calls in a clear and concise manner and provides necessary information in a courteous and professional manner.
• Advances callers to appropriate destination numbers.
• Processes patient requests through the computerized telephone system for installation of patient telephones.
• Initiates the opening and closing of patients’ phones according to the designated time of services.
• Enters required data in various computerized voice/data systems.
• Calls patients to inform them of telephone service and dialing instructions.
• Responds in a timely and professional manner to various emergency alarm systems and notifies designated personnel. In addition, announces emergency codes over the paging system in a calm, clear, professional manner.
• Monitors lists of all current on-call emergency services and maintains correct beeper and home phone numbers.
• Understands all disaster plan policies and procedures and implements all necessary responses accordingly.
• Informs supervisor of all patient or staff complaints or concerns.

Job Requirements:

• High school diploma or GED equivalent.

• 1+ years’ experience working with phone systems.

• Effective oral communication skills.

Preferred Job Requirements: 

• Computerized data entry experience.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

Job Tags

Similar Jobs