Job Description
Serve as the primary Jira administrator and support consultant, handling all incoming Jira support tickets
Triage, troubleshoot, and resolve Jira issues across projects, workflows, permissions, and configurations
Configure and maintain Jira projects, workflows, screens, fields, issue types, automations, and permissions
Support development teams with Jira best practices, process improvements, and tool optimization
Manage Jira user access, roles, and security schemes
Handle escalations related to Jira performance, integrations, and complex configuration issues
Support Agile delivery by ensuring Jira boards, backlogs, sprint workflows, and reporting are properly configured
Partner with engineering and product stakeholders to translate process needs into Jira solutions
Monitor system health and proactively identify risks or improvements
Provide limited documentation and knowledge transfer where appropriate
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Guaranteed 20 hours per week (paid regardless of ticket volume)
Actual hours may increase or decrease week-to-week depending on development cycles and support demand
Must be comfortable serving as the sole Jira support and on-call resource
Requires high responsiveness during agreed-upon support windows
Minimal oversight - this role operates independently
Experience with Jira integrations (e.g., Confluence, CI/CD tools, Git-based platforms)
Jira Administrator or Atlassian certification(s)
Experience operating in lean environments as a single-threaded owner
Consulting background supporting multiple teams or environments
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