Job Description

Reno Orthopedic Center wants you to join the team as a Patient Care Technician! We are seeking an enthusiastic and dedicated team member to support a smooth surgical experience and assist with essential care and comfort to patients and their families at our main ROC location.

  Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

· We lead with a  patient-first mindset , ensuring every decision is made in the best interest of those we serve.

· We believe in the power of  assuming good intent , fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

· Here, you're encouraged to  own your success  — we support your growth, celebrate your contributions, and empower you to take initiative.

· Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

· We value  kindness as a core strength — it's how we treat our patients, our colleagues, and our community.

· Most importantly, we encourage every team member to  be an advocate  — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

  What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

You will play a vital role in supporting patients and their families throughout the surgical experience. You’ll serve as a compassionate point of contact, helping to alleviate stress and provide updates during the perioperative period. By tracking each patient's surgical journey, you’ll ensure that families are informed and reassured every step of the way. You’ll closely observe patient conditions, promptly communicating any changes or concerns to the assigned nurse or supervisor to maintain high standards of care. You’ll help maintain a smooth and efficient care environment by restocking supplies and ensuring equipment is ready and available. This is a hands-on, patient-centered role that truly makes a difference.

Responsibilities

• Serve as a personal contact, provide support and help to alleviate stress for families of surgical patients during the perioperative period;
• Track the patient’s surgical journey and alert patient’s family of their status as applicable;
• Observe patient’s condition and immediately communicate changes or concerns to the assigned RN or a supervisor;
• Assist in transferring patients from bed to stretcher and vice versa as needed;
• Follow emergency procedures including use of CPR if necessary;
• Escort patients out of the building following discharge;
• Stock department equipment and supplies.

Requirements

Minimum Qualifications

· Certifications/Education

o High School Diploma/GED;

· Experience:

o Performing customer service duties.

  Preferred Qualifications

o Experience providing patient care.

Benefits

At  Reno Orthopedic Center (ROC) , we believe that exceptional patient care starts with taking care of our people. We prioritize  work-life balance  by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at  Reno Orthopedic Center .

“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

- Mandy Metcalf, ROC Team Member

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