Job Title: Helpdesk Desktop Support
Location-Type: Onsite (New York, NY)- 5 days/ week
Start Date Is: ASAP
Duration: 3 Months (Contract, potential to extend)
Compensation Range: $25-30/hour W2
Job Description:
Provide Level 1 helpdesk support in a Windows environment, ensuring timely resolution of technical issues for end users across various departments.
Day-to-Day Responsibilities:
Provide first-level support for desktop issues and service desk tickets
Troubleshoot hardware and software problems, including password resets and equipment failures
Respond to phone inquiries and maintain strong customer service standards
Assist new hires with equipment setup and training
Interface with a variety of internal departments including clinical, finance, and administrative staff
Manage tickets daily via a ticketing system (e.g., JIRA or similar)
Requirements:
Must-Haves:
2–5 years of experience in a helpdesk or desktop support role
Background in a healthcare environment
Strong troubleshooting skills in Windows-based systems
Experience using a ticketing system for issue tracking
Excellent customer service skills and a collaborative attitude
Nice-to-Haves:
Exposure to JIRA, Citrix environments, or basic networking
Familiarity with HIPAA/PHI compliance
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