Desktop Support Job at Mondo, New York, NY

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  • Mondo
  • New York, NY

Job Description

Job Title: Helpdesk Desktop Support

Location-Type: Onsite (New York, NY)- 5 days/ week

Start Date Is: ASAP

Duration: 3 Months (Contract, potential to extend)

Compensation Range: $25-30/hour W2

Job Description:
Provide Level 1 helpdesk support in a Windows environment, ensuring timely resolution of technical issues for end users across various departments.

Day-to-Day Responsibilities:

  • Provide first-level support for desktop issues and service desk tickets

  • Troubleshoot hardware and software problems, including password resets and equipment failures

  • Respond to phone inquiries and maintain strong customer service standards

  • Assist new hires with equipment setup and training

  • Interface with a variety of internal departments including clinical, finance, and administrative staff

  • Manage tickets daily via a ticketing system (e.g., JIRA or similar)

Requirements:

  • Must-Haves:

    • 2–5 years of experience in a helpdesk or desktop support role

    • Background in a healthcare environment

    • Strong troubleshooting skills in Windows-based systems

    • Experience using a ticketing system for issue tracking

    • Excellent customer service skills and a collaborative attitude

  • Nice-to-Haves:

    • Exposure to JIRA, Citrix environments, or basic networking

    • Familiarity with HIPAA/PHI compliance

Job Tags

Contract work, Immediate start

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