Desktop IT Support Technician Job at Revel Staffing, Portland, ME

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  • Revel Staffing
  • Portland, ME

Job Description

A confidential defense organization is seeking an experienced Desktop Support Technician to provide on-site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast-paced corporate environment.

Key Responsibilities

  • Provide on-site technical support for hardware, software, and network-related issues

  • Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals

  • Install, configure, image, and deploy hardware and software

  • Assist users with application, operating system, and connectivity issues

  • Respond promptly to incidents and service requests via phone, email, or in-person

  • Document all work, solutions, and updates in the ticketing system

  • Collaborate with IT teams for escalations and project-based work

  • Maintain accurate inventory of IT assets and ensure compliance with security protocols

  • Provide user training and guidance on IT policies and best practices

Required Qualifications

  • High school diploma required; IT degree preferred

  • 1–3 years of technical support or IT helpdesk experience

  • Active Security Clearance OR VantageClear Credential (required)

  • Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware

  • Excellent communication, customer service, and problem-solving skills

  • Ability to work independently in an onsite corporate environment

Job Tags

Full time, Work at office

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