** This is a Travel Agent role. In-office position. **
Summary: The Corporate Travel Consultant fulfills corporate travel customer's requests for airline ticketing, hotel accommodations, and car rentals, ensuring maximum profitability for both the client and company. This role provides exceptional customer service through effective communication of travel-related information and adherence to company standards and principles of remarkable customer service.
Essential Responsibilities:
Receives and prioritizes travel requests.
Confers with travelers to determine destination, mode of transportation, travel dates, necessary accommodations, and budget for both domestic and international business travel.
Books reservations for air travel, hotels, and car rentals.
Promotes acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts and applies discount program appropriately.
Moves market share and promotes agency's preferred suppliers.
Stays informed of all airline rules, regulations, and current affairs, and communicates information accurately to clients.
Builds and maintains client profiles, ensuring special requests and reward program information are included.
Provides travelers with information on passport, visa, and inoculation requirements, customs regulations, and currency exchange rates.
Provides back-up support to co-workers and associates as assigned.
Performs other duties and responsibilities as needed.
Competencies/Transferable Skills:
Effective oral and written skills.
Responds promptly to customer needs; meets commitments.
Contributes to a positive team spirit.
Works with integrity and ethically.
Uses time efficiently and manages multiple tasks and changing priorities.
Meets productivity standards and strives to increase productivity.
Qualifications:
2-4+ years of corporate travel consultant experience.
Strong proficiency in Sabre GDS (NDC experience is a plus)
Familiarity with ticketing procedures for airline, hotel, and car rental systems. Basic knowledge of management reports.
Strong International destination knowledge.
Ability to work with Scripts, Booking Builder, and other QC Systems
Proficiency in Microsoft Outlook365
CTC, CTA certification preferred
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